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You've got questions, we've got answers!
Look through this list of most commonly asked questions,
send
us an e-mail, or call us toll free at 1-800-654-0647
and we'll assist you immediately! 
How do I know you received my Online Order?
You will receive a confirmation of your Order
via e-mail, a few minutes after you have placed it in our Online Store. We receive
the same confirmation and start preparing your Order right away, for shipment the
next day.
If you don't receive an e-mail confirmation (and you did give us your correct
e-mail address), then your Order was not placed and we cannot ship your goods.
(This rarely happens.)
Is my Credit Card information Secure?
Yes! Our Secure Server uses 128-bit (the highest
possible) encryption technology to ensure that your Credit Card Information is kept
confidential. And your Card details are stored in a separate secure database, not
in the online Orders database.
I want you to bill my Credit Card for future
Orders. Can you keep my details on file?
For your convenience (and if you indicate
in the appropriate box at checkout), we will maintain your Credit Card details in
our confidential Records for future Orders that you may wish to place with us. Many
of our clients already use this facility.
How can I pay?
Online, we accept all major Credit Cards, and
will soon be able to accept your Check online too.
How is my Order Shipped?
Most orders are USUALLY sent within 1-2 business days (PROVIDING the product you ordered is in season). HOWEVER, during the December rush period orders CAN slip to 3-4 days before they get out the door. In addition, Fresh Fruit Orders are only shipped every 2-3 days in order to catch the fastest delivery vehicles heading to your area. Generally speaking, most orders should arrive within 3-7 business days from receipt of your Order. IF YOU ARE WANTING DELIVERY URGENTLY OR ON A SPECIAL DATE, PLEASE E-MAIL US DIRECTLY TO DETERMINE IF WE ARE ABLE TO ACCOMMODATE YOUR REQUIREMENT. Most Orders are shipped via UPS to Street Addresses throughout the USA and Canada.
When, after I place an Order, are web orders
shipped?
If the fruit you have ordered is in season
your order is usually shipped the very next day, for delivery within 1-3 days across
the USA.
What if I want a shipment sent on a specific
date?
Give us the date you would like product to be
shipped on the Shipping Details comment line.
Must I also call to confirm a web order?
No, unless you are not sure about something with
your order. Please do not duplicate a web order with a separate phone-in order, as
this will result in two orders being shipped.
I want to send the same Order to a number
of different people - how can I do that?
After you have Ordered Once, our store will
remember you (if you are using the same computer) and you can shop for another recipient
- you will only have to change the Shipping Details and input your Credit Card Number
again.
Please include recipient's phone number and ensure that all street addresses are
correct; Zip Codes are also required to insure prompt delivery and avoid delays and
disappointments.
What about Zip Codes?
For prompt delivery, we must have the correct
Zip code for every recipient. We appreciate your help with this.
Can I ship my Order to a PO Box address?
Preferably not! We need a street address for proper
delivery and to ensure that your shipment arrives without delay. Occasionally we
will ship to a PO Box address for candies that do not contain chocolates. Please
check our Guarantee page for details regarding shipments to PO Boxes. 
What if the fruit I ordered is out of season?
If you ordered fruit that is about to come
into season, we will hold your shipment until that fruit is available and then ship.
If the season has passed, we will usually substitute as permitted. Check our Guarantee page for details .
Do you substitute fruit if my selection
is out of season?
We may occasionally do this if your selection
is not going to be available for some time and/or you have indicated on your order
that we may substitute if required. Check our Guarantee page for details.
If you substitute fruit, how do I know that
I will get similar quality and value?
Our 33 years in the Gift Fruit Shipping business
have taught us just how to keep our customers happy, and we will ensure that any
substitutions are replaced with equal value and quality. Your satisfaction is guaranteed!
How can I contact Davidson of Dundee?
See the Contact Page for full details.
What about shipments to Rural Routes?
On all rural route and post office box addresses,
please provide telephone number and complete directions to place of delivery. Use
the comments box in the Online Order form. 
Can I tell you what to say on the Gift Card?
Sure! Just fill this in, using the "Comments"
box at the bottom of the Product Order form.
I have some special instructions about
my Order that I would like to give you - how can I do that?
Use the Comment Form on the Online Order Checkout
page, at the bottom of the Shipping Details section.
What about Shipping & Sales Tax Charges?
Shipping is added at Check Out - $5.95 per
item throughout the lower 48 States plus an additional $4.95 per item for extra freight
& inspection fees if being shipped to these States - AZ, CA, CO, ID, KS, MT,
NE, NV, ND, OK, OR, SD, TX, UT, WA, WY.
Sales Tax of 6% is only added to non-fresh food items that are delivered within the
State of Florida. (eg. citrus candies are taxed within Florida, but not fresh fruit
trays.)
If your questions are not answered here,
send
us an e-mail, or call us toll free at 1-800-654-0647.
We appreciate your business and look forward to serving
you!
View Our Guarantee of Satisfaction
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